Refund & Cancellation Policy

At Student Alliance LLP, we are committed to providing premium quality Interactive Flat Panel Displays (IFPD) and ensuring a positive setup experience. Please read our cancellation, return, and refund policies carefully:

1. Order Cancellations

Since our smart boards involve high-value hardware allocation, custom testing, and dedicated shipping arrangements, cancellations are governed under these terms:

• Before Dispatch: You can request an order cancellation within 24 hours of placing the order or before the product has been dispatched from our warehouse, whichever is earlier. Full refund will be initiated in this case.
• After Dispatch: Once the panels have been loaded and dispatched to our logistics partners, cancellations are not allowed. In case of refusal of delivery, logistics transit costs (both ways) will be deducted from your advance payment.

2. Transit Damages & Defects

We execute professional shock-absorbent packaging. However, if any damage occurs during transit, we provide replacement options:

• Inspection: The buyer or their authorized representative must inspect the package at the time of delivery before signing the delivery slip.
• Reporting: In the rare event that the glass or outer frame is cracked/damaged during transport, please do not accept the delivery and report the damage immediately to us via phone (+91 9594402775) or email (info@studentalliancellp.com) with photos.
• Replacement: We will ship a brand-new replacement unit at no extra charge within 3 to 7 working days of verifying the damage report.

3. Return Eligibility

Due to the heavy logistics weight and physical installation requirements of interactive smart displays, we do not support general "change of mind" returns after delivery and successful setup. Returns are only eligible if:

• The hardware is verified as DOA (Dead on Arrival) or has a major component failure that our service technicians cannot resolve on-site within a reasonable timeframe.
• The delivered product specifications deviate from what was agreed upon in the signed proforma invoice/quotation.

4. Refund Processing

Where a refund is approved by our management team under the terms above:

• Approved refunds will be processed back to the original source bank account/payment method used during the transaction.
• Refund processing takes approximately 7 to 10 working days to reflect in your account, depending on your bank's clearance cycles.

5. Contact Support

For any queries regarding refunds, cancellations, or hardware replacements, please reach out to our team:

• Email: info@studentalliancellp.com
• Phone: +91 9594402775
• Working Hours: Mon - Sat, 10:00 AM - 7:00 PM